Become the IT Helpdesk professional employers want to hire.
CV review, live Helpdesk training, mock interviews, and an optional guided internship — 100% online, anywhere in Australia.
"Never beg for a job. Claim to be the best candidate."
You have the degree. Every job ad still wants "experience."
Applying without PDE
- Generic CV, no callbacks
- Theory, no real ticket practice
- First interview is a guess
Applying with PDE+Helpdesk
- A CV built to get shortlisted
- Real Helpdesk ticket scenarios rehearsed
- Mock interview already behind you
Two tracks. One mission: develop into the professional employers hire.
Built on PDE — Professional Development Essential — and mentored end-to-end by Milan. Becoming a true professional is the whole point.
PDE+Helpdesk
Professional development built for real Helpdesk work.
- 1x 1-hour CV review
- IT job market & job-hunt strategy session
- Helpdesk Role Fundamentals — what the job looks like day-to-day
- 1x mock interview with feedback
PDE+Helpdesk (Internship)
Professional development taken further, with real workplace experience.
- Full PDE+Helpdesk curriculum included
- Navigating real corporate work culture
- Unlimited CV reviews
- Unlimited mock interviews + feedback
- Guided internship / placement period
- Real ticket handling & workplace exposure
- Ongoing mentor check-ins during placement
- Flexible fee arrangements for qualifying students
From "just graduated" to "job offer" in four steps.
Message us
Tell us your background and which track fits.
CV & job-market briefing
We rebuild your CV around what Helpdesk employers hire for.
Live Helpdesk training
Two hands-on sessions on real troubleshooting scenarios.
Mock interview & job hunt
Walk in rehearsed and confident — internship optional.
"Never beg for a job. Claim to be the best candidate."
— Milan, Founder & Mentor
Learn on your schedule
Virtual, flexible — even weekends.
Kept affordable, on purpose
Flat $500 AUD core track, flexible fees on Internship.
Mentors who've done the job
No recycled slides — real industry experience.
What PDE graduates say
Before PDE I sent over 100 applications with zero interviews. After the CV review and mock interview, I had two Helpdesk interviews within a month.
The Helpdesk Role Fundamentals session was nothing like a textbook — we walked through real daily scenarios I ended up seeing again in my first week on the job.
Doing the Internship track gave me something no course certificate could: real, hands-on experience to put on my CV.
Milan — Founder & Mentor, 15+ years in IT
"Never beg for a job. Claim to be the best candidate."
Milan built PDE after 15+ years in IT watching capable graduates get filtered out for lacking "experience." PDE+Helpdesk closes that exact gap.
Questions fresh graduates ask us most
PDE+Helpdesk is built for fresh graduates and career-changers with little or no IT work experience who want to land their first job in IT Helpdesk / Technical Support.
Yes. All sessions run virtually over Zoom, Microsoft Teams or Google Meet, with one-on-one CV review and mock interviews plus a group Helpdesk role fundamentals session, scheduled flexibly including weekends.
PDE+Helpdesk covers CV review, job-market coaching, a Helpdesk role fundamentals session and a mock interview. PDE+Helpdesk (Internship) builds on the same core training and adds a guided internship placement period so you graduate with real hands-on experience, not just theory.
PDE+Helpdesk is a flat AUD 500. Flexible fee arrangements are available on the PDE+Helpdesk (Internship) track for students who qualify — message us on WhatsApp to ask.