PDE+Helpdesk & PDE+Helpdesk (Internship)
Same PDE foundation, two depths of hands-on experience. Pick the one that fits where you're starting from.
Which track is right for you?
| What's included | PDE+Helpdesk | PDE+Helpdesk (Internship) |
|---|---|---|
| 1-hour 1-on-1 CV review | ✓ 1x included | ✓ Unlimited |
| IT job market & job-hunt strategy session | ✓ Included | ✓ Included |
| Helpdesk Role Fundamentals | ✓ Included | ✓ Included |
| 1-on-1 mock interview with feedback | ✓ 1x included | ✓ Unlimited |
| Guided internship / placement period | — Not included | ✓ Included |
| Real ticket handling & workplace exposure | — | ✓ Included |
| Mentor check-ins during placement | — | ✓ Included |
| Flexible fee arrangements for qualifying students | — Not included | ✓ Included |
| Price | $500 AUD | Message us for current pricing |
| Best for | Graduates who want core Helpdesk skills, CV & interview-ready fast | Graduates who also want real hands-on experience before their first paid role |
PDE+Helpdesk
Job-market truth, hands-on Helpdesk skills, and interview practice — 1-on-1 and in small mentor-led groups.
Session-by-session
1-on-1 CV Review (1 hour, 1x)
Milan personally rebuilds your CV around what Helpdesk hiring managers actually screen for.
IT Job Market & Job Hunt
Where entry-level Helpdesk jobs really are, and how to compete against "experienced" candidates.
Helpdesk Role Fundamentals
What a real Helpdesk workday looks like: ticket triage, common issue types, communicating with end users, escalation paths, and the tools you'll use daily.
Mock Interview + Feedback (1x)
Run the way real Helpdesk interviews go, with direct feedback before the real thing.
PDE+Helpdesk
Professional development built for real Helpdesk work.
- All 4 sessions above included
- 1x CV review, 1x mock interview
- Delivered via Zoom / Teams / Google Meet
- Flexible scheduling, incl. weekends
PDE+Helpdesk (Internship)
Professional development taken further, with real workplace experience.
- Full PDE+Helpdesk curriculum included
- Navigating real corporate work culture
- Unlimited CV reviews
- Unlimited mock interviews + feedback
- Guided internship / placement period
- Real ticket handling & workplace exposure
- Ongoing mentor check-ins during placement
- Flexible fee arrangements for qualifying students
PDE+Helpdesk (Internship)
For graduates who want real experience before their first interview — and real preparation for corporate work culture after they're hired, which almost no course teaches. Full PDE+Helpdesk curriculum, plus a guided internship period built for both.
Placement duration & current pricing depend on partner capacity — message Milan on WhatsApp for what's on offer right now.
What the internship adds
Real corporate work culture
What happens after you're hired, that almost no course teaches — workplace etiquette, expectations, and everyday office dynamics.
Unlimited CV reviews
Keep refining your CV as your experience grows during placement.
Unlimited mock interviews
Keep practicing with feedback until you're actually ready — not just once.
Real ticket handling
Genuine Helpdesk workflows and ticket queues — not simulations.
Ongoing mentor check-ins
Milan stays involved throughout your placement.
Flexible fee arrangements
Available for qualifying students on this track.
How the courses are delivered
100% virtual
Zoom, Teams, or Google Meet — join from anywhere.
1-on-1 + group sessions
Personal CV review & mock interviews, group Helpdesk sessions.
Flexible scheduling
Around your availability — weekends included.
Payment is by bank transfer — include your full name in the transfer description so we can confirm enrolment quickly. We'll send you the details directly on WhatsApp.
The core PDE+Helpdesk track is a flat $500 AUD. Flexible fee arrangements are available on the PDE+Helpdesk (Internship) track for committed students who qualify — message us on WhatsApp to discuss your situation.
PDE+Helpdesk is built for fresh graduates with foundational IT knowledge (e.g. a completed IT-related degree or diploma) who lack real-world experience. Message us your background and we'll tell you honestly whether it's the right fit.
Duration depends on current placement capacity and is confirmed when you enquire. Message us on WhatsApp for the latest availability and timeline.
Yes — and this is the part almost no course covers. Getting hired and surviving your first months on the job are different skills. The internship period gives you guided, real exposure to corporate work culture — workplace etiquette, expectations, and everyday office dynamics — so the transition after the offer letter isn't something you're figuring out alone.