Both PDE+Helpdesk and PDE+Helpdesk (Internship) are built on the exact same core: CV review, job-market strategy, a Helpdesk role fundamentals session, and a mock interview. The question isn't which one is "better" — it's which one matches how much hands-on proof you need before you start applying.
PDE+Helpdesk: choose this if you need to move fast
If you already have some foundational IT knowledge (from a degree, diploma, or self-study) and mainly need your CV fixed, your Helpdesk fundamentals sharpened, and interview confidence built, PDE+Helpdesk gets you there directly. It's the right choice if:
- You want to start applying to Helpdesk roles within weeks, not months.
- Your biggest blocker is presentation and confidence, not raw knowledge.
- You're comfortable positioning academic/personal projects as your proof of capability.
PDE+Helpdesk (Internship): choose this if you need real proof
If you've already tried applying with just a degree and hit the "no experience" wall repeatedly, or you simply want to walk into interviews able to describe real ticket-handling work, the Internship track adds exactly that. It's the right choice if:
- You want real workplace exposure on your CV/LinkedIn — not just a certificate.
- You're willing to invest a longer runway before your first paid role, in exchange for a stronger application later.
- You've faced repeated rejection specifically because of the "no experience" line in job ads.
Side-by-side
| Factor | PDE+Helpdesk | PDE+Helpdesk (Internship) |
|---|---|---|
| Core curriculum (CV, job market, Helpdesk role fundamentals, mock interview) | ✓ | ✓ |
| Real ticket-handling experience | — | ✓ |
| Typical time to start applying | Faster | Longer, but with stronger proof |
| Price | $500 AUD | Message us for current pricing |
Still not sure?
Message us your background on WhatsApp — Milan reviews it personally and tells you honestly which track makes sense, rather than upselling you into the more expensive option.